Job Title	Ecommerce Coordinator
Reports To	Ecommerce Manager

 

Duties and Responsibilities

• Upload product to website through Erply (Point of Sales System) and Shopify
• Sourcing imagery for products from the corresponding brands and editing images to format to the website’s standards
• Assist in managing products/inventory in Shopify (product tagging, updating availability on social channels, removing out of stock products, adding to correct collections)
• Work alongside Inventory Manager to resolve inventory issues that arise on the website
• Work alongside Marketing Coordinator to assist in planning of photoshoots for in house imagery of products for joint e-commerce and marketing efforts. 
• Assist in keeping all pages and information up to date on the website (hours, policies, etc.)
• Update events page with monthly event information and create RSVP forms
• Create collections of products for site navigation and marketing material (e-blasts, sales, etc.)
• Participate in weekly marketing and Ecommerce meetings
• Fulfill site orders through Shopify and Shipstation (packaging and shipping)
• Communicate with online customers through customer service email/phone pertaining to all online orders
• Assist in processing returns for all online orders
• Troubleshoot any issues with uploading and maintaining product on website (Erply and Shopify)

Qualifications

• Experience in Shopify or other Ecommerce platforms
• Experience in Canva and Photoshop preferred
• Experience in Excel and analyzing data preferred
• Strong customer service skills for responding to customer inquiries
• Great attention to detail for packaging orders and various inventory tasks
• Creative/good eye for design and digital merchandising tasks